Diagnostics and contacting support

Review and save the report

1. In the app, open Help → Review diagnostics. You can inspect app and system information before saving.
2. Open Review report contents and inspect the data. Choose Save report and select a folder on your Mac.
3. Use Contact support if you need help and attach the saved file using your chosen method. Saving does not send it automatically.

What is included and excluded

The report contains app version and build, macOS version, architecture, memory and technical data about the operation, capture, document and preview. It may include frame counts, pauses and protected duration to diagnose an incident.

It does not include recordings, images, transcripts, project names or paths, device identifiers or account credentials. Separately review any screenshot or extra file you choose to attach.

Describe the problem so it can be reproduced

• State what you were doing, what you expected and what happened; keep the exact error message.
• For capture, state display, window or area and which camera and audio sources were enabled. Explain whether it happened on pause, resume or stop.
• For export, state format, aspect ratio, resolution, codec and frame rate. For transcription, state language, source and whether resource preparation had finished.
• Keep the project and originals if footage is missing or a recording was interrupted. If you can reproduce it with a test take without personal data, share that explanation first.

Check for an update

Help → Check downloads opens the availability page. Check the channel’s version and limitations before updating; a build version alone does not demonstrate that the problem is resolved.